Refund / Return Policy

Last Updated: October 31, 2026

At GlowStrike, customer satisfaction and transparency are important to us. We are committed to providing clear information about orders, shipping delays, returns, and refunds. Please review this policy before placing an order.

1. 60-Day Money Back Guarantee

Try GlowStrike with extra peace of mind. Your purchase is backed by our 60-Day Money Back Guarantee. If you're not satisfied with your order, contact us within 60 days and we'll help make it right.

Please contact our support team before returning any product. We will provide the applicable instructions and return address.

2. Damaged, defective, or incorrect products

If your order arrives damaged, defective, or incorrect, please contact our customer support team as soon as possible. To help us investigate, please provide:

Your order number
A description of the issue
Photos or a short video demonstrating the problem, if reasonably available

Depending on the circumstances and applicable law, resolutions may include:

A replacement component
A replacement product
A repair or other appropriate solution
A partial or full refund

For products containing multiple components, we may offer to replace only the affected component where this adequately resolves the issue and is permitted by law. Where a return is required for a defective, damaged, or incorrect product, GlowStrike will arrange an appropriate return process and cover the associated costs where required by law.

3. Refunds

Approved refunds will be issued to the original payment method. We aim to process refunds within 10 business days of approval, or sooner where required by applicable law. Financial institutions and payment providers may require additional time for refunded funds to appear in the customer's account.

4. Order cancellations

Please contact us as soon as possible if you wish to cancel an order. We will attempt to accommodate cancellation requests before shipment. If GlowStrike cannot fulfill an order, we will issue a full refund.

5. Lost or missing packages

If your tracking information indicates that an order was delivered but you have not received it, please contact us. We will work with the carrier to investigate. If a package is confirmed lost in transit, we will arrange an appropriate replacement or refund. We may request additional information to assist the investigation.

6. Consumer protection rights

Nothing in this policy excludes, restricts, or overrides rights customers may have under applicable consumer protection laws. Where local laws provide additional rights concerning shipping delays, cancellations, withdrawal, refunds, repairs, replacements, or legal guarantees, those rights take precedence over this policy.

7. Contact us

For cancellations, refund requests, shipping questions, or product issues, please contact:

GlowStrike Customer Support

Email: support@glowstrike.us

Website: https://glowstrike.us

Please include your order number and a brief description of your request so our team can assist you.